International Hotel Management Certificate

This very intense 3-month program is designed for students with some experience but limited time and who are still seeking an internationally recognized Hotel Management credential. Employers seek individuals who possess technical knowledge, practical, communication, and strong leadership The best candidates for positions are those that have the ability to anticipate the needs of customers, and to deliver exceptional customer service.

Details

• 3 months (1 Semester)
• Students who complete the Hotel Management Certificate will receive:
• AH&LA; International Hotel Management Certificate
• 5 credits toward the Hospitality Management Diploma

Course Descriptions

CC 140 - Communications

This introductory communications course emphasizes the development of reading, writing, listening and speaking business communication skills at a college level. Students write for various purposes and audiences and deliver short presentations to small groups. Students research, analyze, summarize and document information. Students self and peer evaluate written documents and oral presentations. Through reading, media response and discussion exercises, students improve their communication skills. Communicating in diverse teams and across cultures is emphasized.

CC 250 - Supervision in the Hospitality Industry

This Supervision in the Hospitality Industry course is designed to introduce students to the proper understanding of effective communication, supervisory responsibilities, orientation and training, managing productivity and controlling labor costs, evaluating and coaching, discipline, special supervisory concern, team-building , motivation through leadership, managing conflict, time management and managing change.

CC 323 - Destination Management & Marketing

AH&LA; course: This course will give students a basic understanding of the roles destination management organizations (DMOs) and convention and visitors bureaus (CVBs) play in the tourism industry. All aspects of organization operations are covered, including service, research, product development, human resources, and financial management.

CC 333 - Managing Front Office Operations

AH&LA; course: This course reflects the increased role of technology in front office operations, including e-commerce The course also outlines strategies and action steps for what to do when technology fails and you have to fall back on manual operations.

CC 357 - Managing Hospitality HR

AH&LA; course: This course presents a systematic approach to human resources management in the hospitality industry. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed.

CC 428 - International Hotel Management

This course provides the background every hospitality student will need in today’s rapidly changing global marketplace. It introduces students to issues involved in planning, developing, marketing, and managing hotels in the international arena. It also gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions.